Customer Information Bulletin 437: January 2025

Welcome to 2025!

We hope you had a great holiday period and had the chance to relax and recharge with family and friends.  As we kick off the new year, we’re excited to continue supporting you in achieving your goals. 

This month we cover: 

• Collaborating to reduce document turnaround times;
• 2024 Strata manager Annual Returns - now open; and
• Launch of the new Requisition Notice template.

Working together to reduce document turnaround times

Landgate understands and recognises concerns posed by extended processing times, and the impact on our customers, including settlement agents, lawyers, and their clients.

We are committed to improving turnaround times while maintaining the integrity of the Land Titles Register. Here’s what we’ve done to address concerns:

Expanded team – eight new staff have been recruited and trained, with their impact expected to significantly reduce processing times February 2025.

Digital innovation – collaborating with Electronic Lodgement Network Operators and Revenue WA to enable electronic lodgement of our remaining paper documents, including dutiable transfers, which will result in quicker processing times. 

How can you help?

To further streamline processes and reduce errors, we encourage customers to:

• Use residual documents – these simplify the lodgement process, minimise errors and accelerate registration. Refer to the ELE-04 and the Residual Documents Table for guidance
   
• Prepare documents correctly – use our lodgement acceptability checklist and guide to ensure documents are ready for submission.
   
• Choose electronic lodgement where possible – check the E-conveyancing toolkit to confirm eligibility.  For assistance get in touch with the team at dealings@landgate.wa.gov.au 
   
• Complete postal submissions accurately – for paper lodgments, use the Landgate Postal Lodgement Cover Sheet and ensure you include payment details.

2024 Strata manager Annual Returns are now open

Under the provisions of the Strata Titles (General) Regulations 2019 (Regulations) all strata managers must submit an annual return by 31 March 2025. The information gathered through these returns plays an important role in shaping future policies that directly reflect the evolving needs of the strata industry.

How to lodge the return
Strata managers will need to complete their annual return electronically again this year. For convenience, your annual return can be lodged via our dedicated online portal. Simply visit the Landgate website to access the portal and find out more in the Frequently Asked Questions.   

Where to get assistance
For additional enquiries regarding the annual return, please contact Landgate’s strata enquiries team on 08 9273 7047 or email StrataTitlesActReform@landgate.wa.gov.au.

Further information
We encourage strata managers to refer to the Strata Titles Act 1985 and Regulations to familiarise themselves with the return requirements.

The specific provisions are contained in:
- STA section 153, and
- Regulation 102 of the Regulations

New Requisition notice launched 

A new version of the Requisition Notice template went live on Monday, 13 January 2025, providing the option for our customers to book an in-person appointment with the assigned examiner at our Midland office if required.

Booking an appointment ensures that the examiner most familiar with the dealing is available, should face-to-face service be required. Booked appointments could be used to seek further clarification or to submit requested information directly to the examiner if preferred.

The ability to book appointments can only be made by contacting the examiner at the phone number or email address provided at the top of the Requisition Notice.

Appointments cannot be scheduled by Landgate’s Customer Service team.  

Have any questions on the information in the CIB? Feel free to reach out to customerservice@landgate.wa.gov.au for more info.